Order support
Start here for payments, licenses, and delivery.
Common questions
Paid but no license yet?
Open a ticket and include the order number. We will check payment and the license.
Need to rebind a trading account?
Request it from Deliveries.
Need a refund or invoice?
Open a billing ticket and include the order number.
Response times
Payment / license4 business hours
Delivery / billing8 business hours
Technical1 business day
Business hours: Monday–Friday 09:00–18:00 (Beijing time)